Last updated: 3 November 2026
We want you to be happy with your website, and we’d rather fix a problem than argue about it. This policy explains how refunds work for our website design, development, SEO and maintenance services. It forms part of our Terms and Conditions, and your signed proposal can add to or change it for your project.
Before Design and Development Begin
The first 50% payment is made when you approve the wireframes. If you cancel after making that payment but before we’ve started design or development, we’ll refund it in full, minus any third-party costs already paid on your behalf, such as domains, premium plugins or stock images.
After Work Has Started
Website projects are custom work, so payments for completed milestones can’t be refunded. If you or we end the project partway through, we’ll work out the value of the work completed up to the date of notice, based on the milestones and price in your proposal. If that’s less than what you’ve paid, we refund the difference. If it’s more, the balance is due. Either way, you receive the completed work once the account is settled.
After Approval and Launch
The final 50% payment is made after you approve the finished site on a staging link, before it goes live. Once you’ve approved it, that payment isn’t refundable. Bugs in our work are covered by the six months of free maintenance that comes with every new website, and we’ll fix them at no charge.
Maintenance and Care Plans
Monthly plans are billed in advance and can be cancelled at any time before the next billing date. We don’t refund the current month, but you won’t be charged again.
SEO and Other Ongoing Services
Ongoing services such as SEO are paid for the work done in each period. Because results like rankings and traffic depend on things outside our control, we can’t offer refunds based on results, but you can stop the service at the end of any billing period.
Third-Party Costs
Hosting, domain names, premium plugins, themes and other software are bought from other companies, and their own refund rules apply.
UK and EU Consumers
If you’re buying as an individual rather than a business and you live in the UK or EU, you normally have 14 days after accepting our quote to cancel without giving a reason. If you ask us to start work within those 14 days and then cancel, we’ll refund what you’ve paid minus the value of the work done up to that point. This doesn’t affect any of your other statutory rights.
How to Request a Refund
Email uzair@devartstudio.net with your name, project name and the reason for your request, or call +92 313 4548537. We’ll reply within 3 working days. Approved refunds are sent back using the original payment method within 14 days.